Big O Tires # 52662160 S El Camino Real, San Mateo, CA • 2505mi650-212-2446

Don't be fooled by the name - they do more than just tires (I personally needed help with my battery). Really great people; comfortable waiting area which...

No wait to get in. Fast, and inexpensive. Great customer service. Very good about COVID rules.

Walking into an automative industry as a female always has been sketch and uncomfortable from prior experiences. I feel like it's an opportunity to take...

Alonzo gave me the confidence I needed in the setup the I wanted. Came out better than expected, and at a fair price, and quick timeline.

This was the result of there oil change and they put a t ear in my engine cover on the bottom.

Arrived~ Was told it takes 1 hour to do an alignment, and someone was before me that had about 40 minutes left, so they should be done in about 1:30min-...

I made an appointment online for 10am at the San Mateo location. It is not an issue with Customer Service, Stephanie was friendly and attentive. I was...

Went there for a full synthetic oil change, fair price. Everything went smooth, they just told me I would need new tires soon, the rest of my car was in...

This store can't support the tires they sell. I have bought several sets of tires here at this location, made an appointment to get a flat fixed today and...

Called in to make a reservation to save time on the day of service. They indicated 10am the following day was available. I was never told that walk ins...

I wish there is a zero star in Yelp so I don't have to give them the one they don't even deserve. I came in early for my appointment at 3 and they took my...

I have no problem with the tire purchases I've made, but stay away from their repair shop. Total incompetence. A while back, they installed a new battery...

Set an appointment and ordered tires online. Got there and the tires were never ordered. Was told that the tires are only ordered if I call. As an...

I took my car to be looked at. I needed breaks and when I got there Alonzo Thurman told me that I need tired too, which was very true. Those people are very...

This original post was on Google Reviews earlier this week. It started out as a 2 star review, but alas it has dropped back down to a 1 star. Let's see...

My elderly mother's car was in dire need of new tires. The tread was okay but the sidewalls had hundreds of small cracks due to the vehicle sitting out in...

I purchased a Groupon for an oil change and called a day ahead to make an appointment for 11:30, and when I arrived the following day, I was told it would...

I went here at 8:15 AM on 12/20 with an appointment, and walked inside to the most disappointing experience. The one person there was busy having his...

I scheduled an appointment for today (Wednesday) to get an oil change at 9 AM. I received a coupon in the mail for an oil change deal for $29.99 for a...

I always work with Alonzo and Steph and they're amazing! We actually take all our client cars here and they never disappoint :) Totally trust with any...

When you enter, there's a guy to the far right corner that documents Wheel Alignments. His first name is Rodrigo. He WILL try to scam you if you're not...

It's like a nail shop. Don't tell me my tires will be done in 2 hours when really it took 4. People have lives too and wish they could respect that instead...

Brought my car in at 4pm after rolling over a rock and damaging my rim. They fixed it in 30 minutes and didn't even charge me for a new tire (they were able...

These guys have fixed several of my tires and replaced one. Great service, very attentive and there will help you out!! They were able to fix a flat (screw...

I've had good luck coming here to get a nail removed from a tire I'd bought here, but yesterday's experience was poor. I came in at 8am to get four new...

Called the store and I am very happy I did. I spoke to Stephanie who was helpful, courteous, and professional. She helped guide me to a solution for my...

My mom brought her car in after her tire pressure light went off. Stephanie Parker, the supervisor, took a look at it and found a nail that had been shoved...

Wow. Alonzo and Manny and Jose....amazing. I own a 2021 Ram 1500 that I wanted to put on new tires but the tires I wanted are too big for stock truck....

I have bought 4 sets of tires from Big O San Mateo in the past few years. The team is knowledgeable and helpful. I do my homework but the team answers my...

Manny and Alonzo were so helpful!! They are fast and efficient and will try their best to help, even when they're busy. 10/10 recommend

Worst customer service ever! I was there with a flat tire three days ago, left my tire, the representative told me they fix it and are going to call me the...

Three quick stories about great service from Alonzo T. and Stephanie P. (1) Last summer I was one day out from a cross-country trip towing an RV, and I...

I lost the locking lug key for my custom wheels and stopped by Big O on the off chance I could purchase one from them. The tire representative (I wish I got...

Terrible in every possible way. Cost double the estimate. Took twice as long as they said. Just go somewhere else. Please.

Only bad thing about yelp is we come on here to complain but rarely compliment. This establishment kills the competition Highly recommended by anyone I...

I just switched to Big O San Mateo after a different tire repair shop messed up one too many times. I immediately felt welcome and listened to. Alonso...

I was planning on calling around to check prices but after talking with Myles my intuition said I should stay with Big O' Tires in San Mateo. Myles...

First off, Myles saved the Day for me. If, it weren't for him my day would have been terrible. 7/31 I call on Monday to purchase 4 tires, add a deposit and...

Called late yesterday afternoon to make an appointment to have a particular tire installed this morning before I leave on a 700-mile trip. The guy confirmed...

Made an appointment for wheel alignment for 3PM, showed up 20 minutes early and one of the service techs said " there is one car ahead of you so it...

I came in 5:15pm to fix/remove the nail on my tire.. they promise it will be finish before 6pm since they close in that hour.. then came 6:15pm. then didn't...

Myles and Alonzo were extremely helpful in finding the right tire that fit my car after a flat on the highway today. The service was quick and there was...

Came to get new tires and alignment adjusted. After picking up our car we noticed it had a strong vibration when driving over 60/70mph. I was irritated...

This place sucks bad in every single way I was helping my Dad get tires and Big O quoted $450 for 4 tires installed We bring the car in around 10am and...

I called in last minute, 20min before closing and Stephanie was able to accommodate me with a nail in my tire-- they completed it in a timely manner even...

I walked in on a Saturday afternoon and they were able to accommodate me right away without an appointment. Stephanie was very helpful and gave me a great...

I wanted an alignment after some winter potholes and recently had some new tires installed following a sidewall tear. I called on a Saturday and they were...

My experience at the San Mateo store was terrible. Setup an appointment for two new tires. Told it would take 2 hours. After 2 hours my car was still...

I brought my car in for a wheel alignment but they told me that I needed to replace my left front hub bearing assembly before they could perform the...

After searching for a local tire shop open on a late weekday afternoon for a tire repair, the guys at Big O were willing to help. The crew got me an...

Had a screw in my front tire, called ahead and asked if i could come in and get it patched, the kind man over the phone was super polite and friendly. Didnt...

Simply needed new tires, made an 11:00a, appt online and showed up early but was told "We had a lot of walk-ins this morning so you can wait 4-5 hours or...

I've been putting off getting my tire patched, as there was a nail in. I booked online at a different location and had my appointment cancelled as they only...

myles and alonzo took great care of me right before the store closed. excellent customer service! 10/10 - would totally recommend!

Hi there, I just wanted to take a moment to express my appreciation for the amazing service I always receive at Big O. I've been a loyal customer for years...

5 stars goes out to Alonzo at Big o tires in San Mateo... He has fixed my car multiple times window and tires . He's the best and knows what he's doing . He...

Got brakes and tires done by the Alonzo . Very honest very pleased with service . Will be coming back for any needs my car requires.

Everytime I bring my Car in Alonzo is amazing. Great customer service, nice , honest and never tries to get me to have unnecessary work done like other...

Had a great experience getting new tires. Alonzo was very helpful great customer service. I highly recommend Big O Tires in San Mateo!

I had a slow leak in one of my tires on my new Toyota. I brought it into the dealer where I purchased it. The car had less than 2000 miles on it. The...

The people that helped me today were so great and I wanted to make sure they are recognized. Myles went above and beyond to make sure my car could be fixed...

Uber/Hertz are part of the problem, being horrid companies unto themselves requiring that I service my rental with Big O. They take way too long, making...

Amazing staff and quality service always! Continuing to take care all our cars for years!

I would like to nominate Sam from the San Mateo location on El Camino for any type of recognition or RAISE or PROMOTION that might be available to him. He...

state law says auto/tire repair shops must post their hourly rate in large unobstructed manner. this location does not have any such rate posted.

Brought My Mom's vehicle in for tire pressure adjustment and a kind lady named Krystina approached me and inspected the tires on the vehicle, she found the...

I came in for my regular oil change, and I always enjoy coming here because of friendly staff and fair price. I remember going there with some really bad...

Had an incredible experience here today . Krystina and the whole team were super awesome and accommodating ! I had to bring my kids with me and everyone was...

I tried getting a Lyft Inspection, the Front desk Guy SAMUEL and he decided today he was gonna be a "smart guy" he tried to hustle me out of getting new...

This is now my second time here, the first was when I purchased my tires. My only issue then was the lack of communication. I had to call to confirm my car...

I purchase the tire protection plan. They replaced the tire, without any problem. Front counter staff was excellent! I buy from Big O again. Jim

First of all, the website is misleading to make us believe they have all season tires for my car and let us book an appointment to repair the tires. Which...

Had a screw puncture on my tire. These guys hook me up fast. Super fast it only took about 30 minutes to get me in and out of the store Thanks, Jose!

I made an appointment on Wednesday the 21st, to come in on Saturday the 24th at 12pm. While requesting the appointment, I selected tire service and chose...

They did a good job, the price is pretty reasonable and Jose did a good job. I've been able to typically walk in and have work done in a few hours!

I had experience fraudulent billing attempt on my experience they did not take accountability on their actions 1. **Fraudulent Billing Attempt:** Charging...

Came in with a puncture. They jumped on it immediately. Jose was fast, professiona and courteous. Got everything taken care of perfectly.

I came in with low tire pressure, my tires wouldn't take an air from local gas stations, so I was worried that I was in for a big surprise. I arrived at big...

Alonzo was a super star for helping me with OIL in my car on a Saturday. He went above and beyond beyond to help me in my desperate situation. Thank you...

all tire stores suck equally. i bought a full set of tires for $1200 six years ago. they refused to repair a hole from a nail insisting that it would be...

I wouldn't recommend to come here. I came for a 2pm appointment to replace 4 times and an alignment. I asked them how long it would take because I had to...

Absolute 0 stars. I would never recommend this place. They told me they had the tires I needed in stock, but when I arrived, they said they had to order...

I got here at 10:20 am for a tire with a slow leak. About an hour and a quarter to fix, they told me. Three hours later they told me I needed two new...

Absolutely do NOT use this Big O Tires location. Total clown show. Dropped my car off at 11:00 AM to replace two front tires. Quoted $1,200, took a $900...

I've had mixed experiences with BigO in the past, including a previous visit here, but I have to say Big O Tires has truly changed my perspective. Alonzo,...

Bought tires in 2023 from Big O. Had flat tire this morning - Boo. I was #3 in cue, they assessed issue and asked to do alignment check. Fixed tire,...

Alonzo made it easy, very courteous respectful, explained every step. Very happy with the service, I'll be back for tires, car running great. Thank you for...

I Always have a great experience when I bring my car in for oil change and check ups. the staff is always friendly and welcoming

Called about getting a nail puncture fixed in my tire.. they said they could do it while I wait in about 35 or 40 minutes. Immediately drove down to their...

I had such a great experience with Alonzo and really wanted to recognize him for going above and beyond. My car had already been in the shop for 2 days,...

Very dishonest business. I came in wanting help with a flat tire. Rodrigo said my calipers were rubbing against my rotor and needed an immediate $1.5k...

Dear Big O Tires San Mateo Management, I am writing to share my appreciation for the excellent service I have received at your San Mateo location. I have...

A perfect team at the tire store. All worked hand in hand. I took my Lexus for tire change. As I arrived at the shop, I was warmly greeted by the staff....

I honestly can't say enough good things about this tire shop! They went above and beyond to help me when I was having an issue with my car window being...

Ryan gave courteous, professional, friendly service. Kept me informed & service on my car performed quickly.